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 Beginner Guide FAQ
 
   1.   What is an Online Casino?
2.   How do I download a casino software?
3.   Is it safe to download a casino software?
4.   How can I secure that I do not download a virus with the gambling software?
5.   What is the difference between the download and the flash version of a casino?
6.   How do I get started?
7.   What is the fun mode?
8.   Are Online Casinos fair?
9.   How can I secure my privacy?
10. How do I register for an online casino?
11. Which details do casinos need from me?
12. How do I deposit?
13. Is it safe to deposit into an online casino?
14. Is online gambling legal?
15. How do I receive bonuses when I deposit?
16. Why do casinos give bonuses?
17. What are the different bonus types?
18. What are wagering requirements?
19. How can I play without wagering requirements?
20. How do I redeem bonuses?
21. How does a match bonus work?
22. How do I withdraw money from my casino account?
23. What is a progressive Jackpot?
24. What is a Jackpot Alert?
25. What do the Jackpot graphs represent?
26. How do I use the slots guide?
27. Which Slot machine should I play on?
28. What is the best slots strategy?
29. In which way does OnlineSlotsInfo.com improve my odds?
30. What are the special features that OnlineSlotsInfo.com offer me?
31. What is special about the casinos at OnlineSlotsInfo.com?
32. In which way does OnlineSlotsInfo.com support me?
33. Is OnlineSlotsInfo.com linked to an online casino?
34. Should I allow the casinos to send me promotional emails?
35. What are VIP programs?
36. What are comp points?
37. What is a payout rate?
38. How can I find out about the payout rate of a casino?
39. How can I close a casino account?

1.What is an Online Casino?
An Online Casino is a website in the World Wide Web that offers casino services comparable to a land based casinos. Usually online casinos provide their members with classic casino games like Blackjack, Roulette, Craps and Slots among other casino specials. In most cases the player can chose if they want to play for real money or prefer the fun-mode where virtual money is used only. While most online casinos require a download, in some you may have the possibility to play through a non-download platform which is called "Flash-version". Flash casinos offer a variety of games just like the download version. However they do not reach the level of quality that download casinos have.

2.How do I download a casino software?
Downloading a casino is very easy - after all the casinos want you to download. On most online casino homepages you will not get around seeing the download button. Hence you just need to click on "download" on the homepage of the casino of your choice and the process will start automatically. In all the casinos that OnlineSlotsInfo.com recommends, there is a step-by-step explanation on the homepage, too.

3.Is it safe to download a casino software?
All casino softwares that OnlineSlotsInfo.com offers are absolutely safe to download. They use cutting-edge technologies to keep the download safe. Obviously their goal is to keep their customers satisfied right from the very beginning to have them coming back.

4.How can I secure that I do not download a virus with the gambling software?
All the casino softwares that OnlineSlotsInfo.com offers are clean of viruses. However, if you prefer to recheck that by yourself, you can scan the software with an anti-virus-program before running it.

5.What is the difference between the download and the flash version of a casino?
The flash casino is relatively new to the online gambling market. Software providers have done a great job in creating a possibility to play casino games without a download through the flash version. The main difference in nowadays is that the flash version does not require any download and you can access it anywhere and from which computer you like. All you need are your access details to your casino account. Most players, however, prefer the download version due to its great comfort. Downloading the casino makes your computer save the casino icon on the desktop of your computer. Next time you want to run the application you just need to click on the icon and the casino opens up automatically. In most download versions you can also save your username and your password. Nevertheless, we suggest that you do only save your details if you can secure that no one else will enter your casino account.

6.How do I get started?
After having chosen the right casino for you, all you need to do is to click on the casino icon in our casino section to get to the casino of your choice. From there you can chose if you prefer to download the casino software, or - if available - play the casino through the non-download flash version. Do you want to play for real money or use the fun mode with virtual money first? The choice is all yours! All of the casinos recommended at OnlineSlotsInfo.com offer a great support team that will help you to find your way through the deposit process as soon as you want to go for the real thing and start making money out of your hobby!

7.What is the fun mode?
The fun mode is offered by most online casino and also known as the "practice mode". Here you can play for virtual money that can be recharged by visiting the cashier in the fun mode. You do not play with real money and you cannot win real money in the fun mode. Once created an account in the real mode, you will still be able to return to playing for virtual money in the fun mode.

8.Are Online Casinos fair?
Online Casinos must hold a license to operate. They are regulated and controlled by so called "gambling authorities". Comparing the odds of blackjack, roulette and craps of an online casino to those of a land-based casino you will find out that there are apparently equal. However, concerning slots the online casinos determine their payout rate. You can find a list of the payout rates of all casinos recommended by OnlineSlotsInfo.com here.

9.How can I secure my privacy?
When signing up with any of the OnlineSlotsInfo.com online casinos you can be absolutely sure that your privacy is save. Our casinos confirm that all user information is treated confidential and will not be shared with any third-party company or organization. However, when playing for real money, make sure to provide the right account details as for withdrawing your winnings you will have to prove your identity.

10.How do I register for an online casino?
Upon running the casino application for the first time, a pop-up window is opened automatically which gives you the opportunity to register your casino account. You will not be able to enter the casino unless you register your details. This has also to do with the fact that in most casinos you must be at least 18 years old to gamble, in some even 21.

11.Which details do casinos need from me?
Online Casinos will ask you to enter your full name, full address, your date of birth, telephone number and your email address. When registering your email address, make sure that you remember which one you registered since you might need it later on when using alternative paying methods to deposit into your online casino account.

12.How do I deposit?
The most common way to add funds to your online casino account to enjoy casino games online is using your credit card. Most online casinos accept MasterCard, VISA, American Express and other credit cards. However, not all credit cards do work in online casinos for several reasons. In those cases you might want to use any of the various alternative paying methods the online casinos offer. For a full explanation of the most common alternative paying methods, click here. Alternative paying methods are online services that help you to pay money online. You can fund these methods with your credit card or through several different options.

13.Is it safe to deposit into an online casino?
Depositing into an online casino account using your credit card is even safer than in most places online. Online Casinos use special billing systems to organize the online transactions which are secured by a special SSL encrypted system and a state of the art firewall. Remember, that the competition never rests in the gambling business and the online casinos have to avoid any bad reputation.

14.Is online gambling legal?
In some countries it might not be legal to play in online casinos. It is in your own responsibility to check the laws in your jurisdiction. If you are uncertain about the laws in your country, you might want to contact a legal advisor.

15.How do I receive bonuses when I deposit?
Your welcome bonus is credited immediately and automatically upon depositing. The programming of other depositing bonuses on the other hand is usually bound to a previous promotional email and will only be credited automatically if you personally have received the specific email with the included promotion. So if you are interested in special casino promotions make sure to have the email option activated in your account and check the spam-folder of your email account to ascertain not to miss the best deals. However, if you do not receive an expected bonus after your deposit, contact the support team of your online casino. They can manually credit the missing bonuses on the spot and save you a lot of time and effort.

16.Why do casinos give bonuses?
As we all know, the competition does not sleep and that is even more the case in the gambling industry! Casinos come up with better, bigger and more alluring promotions daily. All this they do to canvass you as their new member. To find out about the most appealing deals, visit the OnlineSlotsInfo.com casino section! But as there is no rose without a thorn, the bonuses that you receive are bound to certain conditions - the so called wagering requirements. (Please link to question number 18) Wagering requirements commit you to wager your money plus the received bonus in wagering. How many times you need to wager the full amount is defined by the casinos in the T&C section. For your convenience, OnlineSlotsInfo.com has created a wagering requirement table at a glance of all of our casinos!

17.What are the different bonus types?
a. Free Sign-up Bonus: The sign-up bonus is the bonus that you receive upon registering a new account with a casino without making any prior deposit. Usually the casinos offer a very small amount like $5 conditioned by a wagering requirement of 99 times plus insisting on a deposit before cashing out any winnings. Many casinos, however, use this expression to allure as many new members as possible. After having signed up, new members then contact the online support to find out that the casino did not mean to give them money for free. So if you see an amount that is higher than $10 marked as a "Sign-up bonus" you can almost be sure that the advertisement is talking about the "Welcome bonus"!
b. Welcome Bonus or First deposit Bonus: The Welcome Bonus, or also called "First Deposit Bonus" is the promotion that casinos use to canvass new members to the casino. Usually the deal is amazingly high and can bring you a 500% Bonus or even higher! It is highly unlikely that you will receive any offer comparable to the Welcome bonus. To find out what the different casinos have to offer, visit our casino section!
c. No-deposit bonus: A no-deposit bonus is a bonus that a casinos rewards to their members without requiring any prior deposit. You might receive a no-deposit bonus for your birthday or special occasions or just as an appreciation of your loyalty.
d. Match Bonus: When a casino offers a match bonus, it means that you will receive 100% bonus for your deposit.
e. Sticky Bonus: Sticky bonuses are non-cashable bonuses. They are usually deducted from the player's balance when placing a withdrawal.
f. Cash back bonus: A cash back bonus is credited by the casino to a player after they lost all of their money. Sometimes cash back bonuses are part of a special promotion and sometimes they are just credited to players as consolation.

18.What are wagering requirements?
Upon receiving a deposit bonus, players will have to wager a certain amount in unrestricted games before making any cash outs. Most casinos do not allow cashing out the bonus. For Example, if you deposit $50 and you receive a match bonus of $50 and the wagering requirements obligate you to wager 6 times the amount, you will have to wager at least $600 in non-restricted games. A "wager" describes every bet you make regardless the outcome of it. You may want to find out whether the casino of your choice will allow you to cash out the First Deposit Bonus through our casino section! For information on how many times you will have to wager your money and which games are restricted, visit the OnlineSlotsinfo.com wagering requirements table!

19.How can I play without wagering requirements? All you need to do is to make sure not to receive any bonuses. The wagering requirements are always bound to the bonus you receive. Contact the support team of your casino either before making the first deposit and ask them not to allow bonuses for your account or before placing any bets with your deposit and ask them to deduct the bonus.

20.How do I redeem bonuses?
Most casinos do not allow redeeming any bonuses. It will automatically be deducted from your balance upon placing a withdrawal. However, in casinos which let you redeem the bonus you will have to meet the wagering requirements.

21.How does a match bonus work?
When a casino offers a match bonus, it means that you will receive 100% bonus for your deposit. The bonus is credited to your account automatically.

22.How do I withdraw money from my casino account?
To place a withdrawal request, you need to visit the casino cashier. If you deposited with your credit card you will probably be allowed to have the money transferred back to your credit card. If you are not sure which paying method to use for withdrawals, visit our Alternative Paying Method Table.

23.What is a progressive Jackpot?
Progressive Jackpots are Jackpots of Progressive Games (usually Progressive Slots). From each bet that is made on that certain progressive game, a small part is diverted into the progressive jackpot. Hence the progressive jackpots grow faster than regular jackpots and reach much higher amounts. Many times a game is available not only in one but in many casinos which boosts the rising of the jackpot even more. For a list of all Progressive Jackpots available on OnlineSlotsInfo.com, please click here.

24.What is a Jackpot Alert?

25.What do the Jackpot graphs represent?

26.How do I use the slots guide?

27.Which Slot machine should I play on?

28.What is the best slots strategy?

29.In which way does OnlineSlotsInfo.com improve my odds?

30.What are the special features that OnlineSlotsInfo.com offers me?

31.What is special about the casinos at OnlineSlotsInfo.com?

32.In which way does OnlineSlotsInfo.com support me?

33.Is OnlineSlotsInfo.com linked to an online casino?
OnlineSlotsInfo.com is an independent website and our goal is to represent the rights, wishes and needs of the players and support them. We are not linked to any of the casinos that we promote on our site. These casinos, however, have been tested by us and emerged to be highly recommendable in respect to many aspects.

34.Should I allow the casinos to send me promotional emails?
It is certainly recommendable to allow casinos to send you promotional emails if you are interested in special bonus deals. Online Casinos send special deals on a monthly, weekly or even daily basis, which you do not want to miss.

35.What are VIP programs?
VIP programs reward players for their loyalty. VIP Club members receive better bonuses on their deposits, faster cash outs and invitations to private tournaments.

36.What are comp points?
Comp point programs can be compared to frequent flyer programs, which we all know. The more you play the more comps you earn. Upon earning enough comp points you will be able to either convert them into cash or into presents.

37.What is a payout rate?
The payout rate indicates how much a certain game pays out. While slot machines in land-based casinos usually pay out between 65% and 85%, Online Casinos have a payout rate for slots ranging from 89% to 99%. In practice that means, that from 100% that players invest into bets, 89%-99% return to the players.

38.How can I find out about the payout rate of a casino?
Nothing easier than that! OnlineSlotsInfo.com has created a payout rate table for you. All you need to do to find out about the payout rates of all casinos as OnlineSlotsInfo.com is to click here!

39.How can I close a casino account?
To close a casino account you need to contact the support team of the casino. If you have already deposited money into your account, most casinos will ask you to send documents to finally close your account. Those documents might include a copy of your passport, your credit card and a utility bill.
 

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